The Future of Banking CX – Shaped by Agentic AI
Redefining Customer Engagement for Fintech
- December 18, 2025
- 05:30 PM Onwards
- JW Marriott Hotel, Mumbai
Redefining Customer Engagement for Fintech
- December 18, 2025
- 05:30 PM Onwards
- JW Marriott Hotel, Mumbai
Redefining Customer Engagement for Fintech
- December 18, 2025
- 05:30 PM Onwards
- JW Marriott Hotel, Mumbai
Redefining Customer Engagement for Fintech
- December 18, 2025
- 05:30 PM Onwards
- JW Marriott Hotel, Mumbai
An initiative by
Overview
A new intelligence is reshaping the world of finance. Not one built merely on data, but on understanding. Not one that just automates, but that learns, reasons, and acts.
Agentic AI is redefining what customer experience means in banking — transforming every interaction into a moment of intelligence and intent. It’s the shift from process-driven service to purpose-driven engagement, where technology doesn’t just respond; it anticipates.
The Future of Banking CX – Shaped by Agentic AI, presented by Financial Express in partnership with Ambit Software and SugarCRM, is an exclusive platform that explores how this new wave of AI innovation is powering smarter, more human financial ecosystems.
Through compelling insights, success stories, and conversations that matter, the event will spotlight how solutions like nexaFIN powered by SugarCRM are helping financial institutions move beyond traditional CRM — towards ecosystems of intelligence that connect data, empathy, and decisions in real time.
Join us as we decode the future of customer experience — where banking becomes predictive, personal, and profoundly intelligent.
Discussion Points
The evolution of Agentic AI and its impact on the financial CX ecosystem
Building autonomous customer engagement workflows in fintech
Enhancing CRM intelligence with next-gen AI and automation
nexaFIN powered by SugarCRM – transforming CX for BFSIX ecosystem
Overcoming data silos to achieve unified, contextual customer insights
Real-world success stories of AI-driven digital transformation
Speakers
Akshay Jain
Group Chief Financial Officer, Mensa Brands
Deepak Rastogi
CFO,
Puravankara
Dnyanesh Nadkarni
Director- Applications,
Oracle India
Gaurav Jain
Director,
Operations Finance,
Amazon India Stores
Gopala Ramanan
Vice President & JAPAC Controller, Oracle India
Kaushik Sarkar
Senior Vice President, CFO & Board Member, Bosch India
Nikhil Gupta
VP-Finance, OLA Electric Mobility Private Limited (Bengaluru, IN)
Radhika Venugopal
CFO, OnMobile Global Limited (Bengaluru, IN)
Ranganthan S (Ranga)
Chief Financial Officer, Automotive Axles Limited
Saraswathi Venkatraman
Board Member, Director – Finance and Controlling (CFO) India, MANN+HUMMEL Group
Shushil Thaker
CFO, Avanti Finance Private Limited
Soundar Raj
CFO, NXP India Private Limited
Stitha Nayak
Principal Sales Consultant, India Solution Engineering, Oracle Cloud Applications
Subhasis Gupta
Chief Financial Officer, Hitachi Energy Technology Services Private Limited
Vineet Sharma
Director of Finance, EMIDS Technologies Private Limited (Bengaluru, IN)
Vinod Prabhu
Vice President and Head ERP, Global Services Centre, Oracle
Who Should Attend
- Chief Financial Officers
- Group Chief Financial Officers
- Director Finance
- Vice President Finance
- Head of Finance
- Financial Decision Makers
Venue
JW Marriott Hotel
Chhatrapati Shivaji International Airport, IA Project Rd, Navpada, Vile Parle East, Vile Parle, Andheri, Mumbai, Maharashtra 400099
