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X-ORIGINAL-URL:https://www.staging.ambitsoftware.com/
X-WR-CALNAME:Ambit Software
X-WR-CALDESC:Digital Transformation. Simplified.
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BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-c86b131fdecd6f60d111ba32f48107ff@staging.ambitsoftware.com
DTSTART:20260205T123000Z
DTEND:20260205T163000Z
DTSTAMP:20260202T105400Z
CREATED:20260202
LAST-MODIFIED:20260204
PRIORITY:5
SEQUENCE:1
TRANSP:OPAQUE
SUMMARY:ET: Transforming CX with Agentic AI
DESCRIPTION:\n															\n															\n															\n																														\nAn initiative by\n																														\nOverview\nDespite years of investment in omnichannel platforms, chatbots, and analytics, most enterprises still struggle with fragmented customer journeys, shallow personalization, and overburdened frontline agents. CX remains largely reactive—responding to issues after they occur rather than anticipating customer intent.\nAgentic AI marks a fundamental shift in how organizations design and deliver customer experience.\nUnlike traditional AI or GenAI copilots that assist on command, agentic AI systems are autonomous, context-aware, and goal-oriented. They can plan, decide, act, and collaborate across systems—continuously optimizing customer journeys with minimal human intervention.\nIn this exclusive roadshow, Ambit will showcase how enterprises can move from reactive CX models to proactive, intelligent, and self-optimizing customer engagement using agentic AI.\n\nDate\n5th Feb 2026\n\nLocation\n Taj Santacruz, Mumbai\n\nTime\n6:00 PM Onwards\nDiscussion Points\n\n\n										Moving beyond conversational, assistive AI to autonomous agentic AI\n									\n\n										Operating model and talent implications\n									\n\n										Quantifying the RoI of agent AI in CX: impact on CSAT, operational costs, and agent augmentation\n									\n\n\n\n										Agentic AI rearchitecting CX- APIs, event-driven systems, and real-time data\n									\n\n										Key CX use cases ripe for Agentic AI transformation\n									\n\n										Trust, control and governance in autonomous CX\n									\n\nSpeakers\n																														\nAnand Iyer\nGroup CTO\nICRA Ltd\n																														\nMathew Panat\nCTO\nHDB Financial Services Ltd.\n																														\nAmit J.\nExecutive Director & Chief Financial Officer\nSBM Bank\n																														\nVijayaraghavan K.\nChief Technology Officer (CTO), Head – IT\nBandhan AMC & Mutual Fund\n																														\nVinay Pratap Singh\nAssociate Vice President – Digital Platform \nTata Capital\n																														\nSatish Kamath\nCTO\nInvestec\n																														\nRavindra Negi\nCRO\nBank of Baroda\n																														\nJenit Ramaiya\nCEO\nAmbit Software\n																														\nSukirti Singh\nSenior Accounts Director\nSugarCRM\n																														\nManju Dalvi\nHead Digital & Data\nHDBFS\nWho Should Attend\n															\n																														\n\n\n										CIOs, CTOs, and Chief Digital Officers\n									\n\n\n\n										Customer Experience & Ops Leaders\n									\n\n\n\n										Contact Center Transformation Leaders\n									\n\n\n\n										Enterprise Architects & Platform Leaders\n									\n\n\n\n										AI, Data & Automation Leaders\n									\n\n															\n																														\nVenue\nHotel Taj Santacruz \nNear Chhatrapati Shivaji International Airport, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra\n			\n															\n
URL:https://www.staging.ambitsoftware.com/events/et-transforming-cx-with-agentic-ai/
LOCATION:Mumbai, India
ATTACH;FMTTYPE=image/png:https://www.staging.ambitsoftware.com/wp-content/uploads/2026/02/thumbnail.png
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